I love my friendly neighbourhood bank. It is far from fancy and has plastic flowers as decor. There's nothing hi tech about the set up. The atm facility is a joke. And I don't receive computer statements. Mercifully, there is no relationship manager to deal with either.The guys and ladies who work there speak marathi and marathi-hindi. No english. In other words, it is devoid of 'suits' and sharp bankers in even sharper designer ties. But when it comes to delivering the goods, these chaps score over their hip counterparts many times over. I have had the most awful experiences with big brands like Citibank and American Express. Their billing is wrong so often one wonders whether it is a genuine mistake or a con. Card statements are invariably loaded to favour them. Even after cancellation. I keep receiving annoying phone calls with veiled threats from some bloody call centre, demanding 9,000 bucks, which i don't owe, since I'd closed the account years ago. Perhaps the 'sophisticated' computers have forgotten to talk to each other and communicate this basic info. There is no way of clarifying since one never gets to speak to a human. After the twentieth recorded message and thirty minutes later, the process begins all over again.
Compare that nightmare to making a single call to a Sonawane or a Chaphekar, and hearing a familiar voice saying,"No problem, madam...ho jayega." You can keep your phoren bankers. I am cool with my local Maharashtrians. Jai Shivaji.